Distinguished - Builds a thorough justification for a quality improvement plan.

Proficient - Builds a justification for a quality improvement plan. Minor details are missing.

Basic - Build a limited justification for a quality improvement plan. Relevant details are missing.

Below Expectations - Attempts to build a justification for a quality improvement plan; however, significant details are missing.

Non-Performance - The justification for a quality improvement plan is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Identifies several approaches to customer service, thoroughly describes one more in-depth, and comprehensively illustrates the relationship between customer loyalty and outputs.

Proficient - Identifies several approaches to customer service, describes one more in-depth, and illustrates the relationship between customer loyalty and outputs. Minor details are missing.

Basic - Partially identifies several approaches to customer service, minimally describes one more in-depth, and partially illustrates the relationship between customer loyalty and outputs. Relevant details are missing.

Below Expectations - Attempts to identify several approaches to customer service, describe one more in-depth, and illustrate the relationship between customer loyalty and outputs; however, significant details are missing.

Non-Performance - The identification of several approaches to customer service, description of one more in-depth, and illustration of the relationship between customer loyalty and outputs are either nonexistent or lack the components described in the assignment instructions.

Distinguished - Designs a thorough output-control and measurement approach to improve process performance.

Proficient - Designs an output-control and measurement approach to improve process performance. Minor details are missing.

Basic - Designs a limited output-control and measurement approach to improve process performance. Relevant details are missing.

Below Expectations - Attempts to design an output-control and measurement approach to improve process performance; however, significant details are missing.

Non-Performance - The design of an output-control and measurement approach to improve process performance is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Thoroughly evaluates different process-improvement and management approaches.

Proficient - Evaluates different process-improvement and management approaches. Minor details are missing.

Basic - Partially evaluates different process-improvement and management approaches. Relevant details are missing.

Below Expectations - Attempts to evaluate different process-improvement and management approaches; however, significant details are missing.

Non-Performance - The evaluation of different process-improvement and management approaches is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Thoroughly justifies a recommended process-improvement approach.

Proficient - Justifies a recommended process-improvement approach. Minor details are missing.

Basic - Partially justifies a recommended process-improvement approach. Relevant details are missing.

Below Expectations - Attempts to justify a recommended process-improvement approach; however, significant details are missing.

Non-Performance - The justification for a recommended process-improvement approach is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Develops a thorough input-measurement and management approach.

Proficient - Develops an input-measurement and management approach. Minor details are missing.

Basic - Develops a limited input-measurement and management approach. Relevant details are missing.

Below Expectations - Attempts to develop an input-measurement and management approach; however, significant details are missing.

Non-Performance - The input-measurement and management approach is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Develops a thorough supplier-management approach to improve input and supplier quality.

Proficient - Develops a supplier-management approach to improve input and supplier quality. Minor details are missing.

Basic - Develops a limited supplier-management approach to improve input and supplier quality. Relevant details are missing.

Below Expectations - Attempts to develop a supplier-management approach to improve input and supplier quality; however, significant details are missing.

Non-Performance - The supplier-management approach to improve input and supplier quality is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Proposes a thorough customer-focused recommendation in summary or conclusion.

Proficient - Proposes a customer-focused recommendation in summary or conclusion. Minor details are missing.

Basic - Proposes a limited customer-focused recommendation in summary or conclusion. Relevant details are missing.

Below Expectations - Attempts to propose a customer-focused recommendation in summary or conclusion; however, significant details are missing.

Non-Performance - The proposal of a customer-focused recommendation in summary or conclusion is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.

Proficient - Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.

Basic - Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.

Below Expectations - Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Accurately uses APA formatting consistently throughout the paper, title page, and reference page.

Proficient - Exhibits APA formatting throughout the paper. However, layout contains a few minor errors. 

Basic - Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements. 

Below Expectations - Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - The length of the paper is equivalent to the required number of correctly formatted pages. 

Proficient - The length of the paper is nearly equivalent to the required number of correctly formatted pages. 

Basic - The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.

Below Expectations - The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.   

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Proficient - Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Basic - Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.

Below Expectations - Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.