Distinguished - Describes the scenario for the customer satisfaction concern chosen

Proficient - Describes the scenario for the customer satisfaction concern chosen. Minor details are missing.

Basic - Partially describes the scenario for the customer satisfaction concern chosen. Relevant details are missing.

Below Expectations - Attempts to describe the scenario for the customer satisfaction concern chosen; however, significant details are missing.

Non Performance - The description of the scenario is either nonexistent or the information lacks the components describes in the assignment instructions.

Distinguished - Comprehensively describes at least three data elements and includes information on how they will be used to improve the situation. 

Proficient - Describes at least two data elements gathered to assess the situation and how they will be used to improve the situation. Minor details are missing.

Basic - Describes at least one of the elements gathered to assess the situation. Relevant details are missing.

Below Expectations - Attempts to describe data elements; however, significant details are missing.

Non Performance - The data elements are either nonexistent or the information lacks the components describes in the assignment instructions.

Distinguished - Uses a CQI method to develop an improvement plan. Includes a comprehensive description of the plan for improvement.

Proficient - Uses a CQI method to develop an improvement plan. Minor details are missing.

Basic - Uses a CQI method to develop an improvement plan. Relevant details are missing. 

Below Expectations - Attempts to use a CQI method to develop an improvement plan. Significant details are missing.

Non Performance - The use of a CQI method and the improvement plan is either nonexistent or lacks the components describes in the assignment instructions.

Distinguished - Thoroughly discusses how communication methods differ among 3 stakeholders. Includes detailed information on the barriers that may be encountered in communicating effectively. 

Proficient - Discusses how communication methods differ between 2 stakeholders. Includes information on the barriers that may be encountered in communicating effectively. Minor details are missing.

Basic - Partially discusses how communication methods differ. Includes information on barriers that may be encountered in communicating effectively. Relevant details are missing.

Below Expectations - Discusses communication methods and barriers but did not correlate them to the different stakeholders. Significant details are missing.

Non Performance -The discussion on how communication methods differ among stakeholders and the barriers to effective communication is either nonexistent or lacks the components describes in the assignment instructions.

Distinguished - Thoroughly analyzes the link between cost and quality on the chosen scenario. Included comprehensive information on the potential impact to the organization and customer if the issue is not resolved.

Proficient - Analyzes the link between cost and quality on the chosen scenario. Minor details are missing.

Basic - Partially analyzes the link between cost and quality on the chosen scenario. The potential impact to the organization and customer is mentioned. Relevant details are missing.

Below Expectations - Attempts to analyze the link between cost and quality.  Does not mention information on the potential impact to the organization and significant details are missing. 

Non Performance - The analysis of the cost-quality paradigm and the potential impact to the organization and customer is either nonexistent or lacks the components describes in the assignment instructions.

Distinguished - Comprehensively describes the evaluation process in determining the success/failure of the improvement plan. 

Proficient - Describes the evaluation process of the improvement plan. Minor details are missing. 

Basic - Partially describes the evaluation process of the improvement plan. Relevant details are missing.

Below Expectations - Attempts to describe the evaluation process of the improvement plan; however, significant details are missing. 

Non Performance -The description of the evaluation process is either nonexistent or lacks the components describes in the assignment instructions.

Distinguished - Clearly and comprehensively explains the issue to be considered, delivering all relevant information necessary for a full understanding.

Proficient - Clearly explains the issue to be considered, delivering enough relevant information for an adequate understanding.

Basic - Briefly explains the issue to be considered, delivering minimal information for a basic understanding.

Below Expectations - Briefly explains the issue to be considered, but may not deliver additional information necessary for a basic understanding.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions. 

Distinguished - Employs persuasive and applicable information from credible sources to develop an ample analysis or synthesis of the topic. Viewpoints of experts are scrutinized thoroughly.

Proficient - Employs applicable information from credible sources to develop an analysis of the topic.

Basic - Identifies applicable information from credible sources, but may neglect the application of such information toward the analysis of the topic. 

Below Expectations - Presents information from external sources, but such information may lack credibility and/or relevance. Neglects to apply such information toward the analysis of the topic.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.

Proficient - Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.

Basic - Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.

Below Expectations - Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Accurately uses APA formatting consistently throughout the paper, title page, and reference page.

Proficient - Exhibits APA formatting throughout the paper. However, layout contains a few minor errors. 

Basic - Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements. 

Below Expectations - Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - The length of the paper is equivalent to the required number of correctly formatted pages. 

Proficient - The length of the paper is nearly equivalent to the required number of correctly formatted pages. 

Basic - The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.

Below Expectations - The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.   

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Proficient - Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Basic - Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.

Below Expectations - Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.