Distinguished - Exceptionally thorough description of one satisfaction measurement criterion based on the survey of patients’ hospital experience. Provides a detailed description of how this criterion affects the quality outcomes discussed in the survey. Provides a clear and detailed example as supporting evidence.

Proficient - Sufficient description of one satisfaction measurement criterion based on the survey of patients’ hospital experience. Describes how this criterion affects the quality outcomes discussed in the survey. Provides an example as supporting evidence.

Basic -Limited description of one satisfaction measurement criterion based on the survey of patients’ hospital experience. Describes briefly how this criterion affects the quality outcomes discussed in the survey. Provides an example but may not clearly explain how it is supporting evidence.

Below Expectations - Attempts to provide a description of one satisfaction measurement criteria, but lacks relevant details and/or provides description of satisfaction measurement but does not discuss how this criterion relates to outcomes. An example is not given and/or is not relevant.

Non-Performance - The description of the satisfaction measurement criterion is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Thoroughly and comprehensively describes three barriers that could impact the customer satisfaction score selected. Gives detailed explanation of how each of these barriers can impact customer service score. Provides at least one structural and one process barrier.

Proficient - Describes three barriers that could impact the customer satisfaction score selected. Demonstrates how each of these barriers impact customer satisfaction score. Provides at least one structural and one process barrier.

Basic - Briefly describes three barriers that could impact the customer satisfaction score selected. Provides limited knowledge of how each of these three barriers impact customer satisfaction score. Provides at least one structural and one process barrier.

Below Expectations - Attempts to provide a description of three barriers that could impact the customer satisfaction score, but lacks relevant details and/or does not provide the sufficient number of examples. May not provide at least one structural and one process barrier.

Non-Performance -The description of three barriers is either nonexistent or lacks the components described in the assignment instructions.

Distinguished - Presents a comprehensive, feasible and accurate measurement tool that the organization might use to study the process barrier related to the customer satisfaction factor identified. Provides detailed reasoning with justification for the selection and a thorough description of how this tool could be used. Example is supported with substantial evidence from text and scholarly sources.

Proficient - Presents a sufficient and feasible measurement tool that the organization might use to study the process barrier related to the customer satisfaction factor identified. Provides reasoning for the tool selected and a description of how this tool could be used. Example is supported with evidence from the text and scholarly sources. Some relevant details may be missing.

Basic - Presents a measurement tool that the organization might use to study the process barrier related to the customer satisfaction factor identified. Gives limited reasoning for selection. Selection of the tool is supported by either text or scholarly sources, but both are not used. Many relevant details are missing.

Below Expectations -Presents an inaccurate measuring tool for the process barrier. Does not give well developed justification for the tool. Supporting sources may not be used.

Non-Performance - Does not present a tool or lacks the components described in the assignment instructions.

Distinguished - Clearly and comprehensively explains in detail the issue to be considered, delivering all relevant information necessary for a full understanding.

Proficient -Clearly explains in detail the issue to be considered, delivering enough relevant information for an adequate understanding.

Basic - Briefly recognizes the issue to be considered, delivering minimal information for a basic understanding.

Below Expectations - Briefly recognizes the issue to be considered, but may not deliver additional information necessary for a basic understanding.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished -Distinguishes probable implications of the text for contexts, perspectives, or issues outside the assigned task or beyond the author’s explicit message.

Proficient - Uses the text, general background understanding, and/or specific knowledge of the author’s context to draw more intricate inferences about the author’s message and approach.

Basic - Considers how textual features (e.g., sentence and paragraph structure or tone) contribute to the author’s message; draws fundamental inferences about context and rationale of text.

Below Expectations - Inadequately captures vocabulary and makes an effort to paraphrase or summarize the information the text communicates.

Non-Performance -The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors, and is very easy to understand.

Proficient -Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors, and is mostly easy to understand.

Basic -Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors, which may slightly distract the reader.

Below Expectations -Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors, which distract the reader.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished -Accurately uses APA formatting consistently throughout the paper, title page, and reference page.

Proficient - Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.

Basic - Exhibits basic knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.

Below Expectations - Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.

Non-Performance -The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - The paper meets the specific page requirement stipulated in the assignment description.

Proficient - The paper closely meets the page requirement stipulated in the assignment description.

Basic - The paper meets over half of the page requirement stipulated in the assignment description.

Below Expectations -A fraction of the page requirement is completed.

Non-Performance -The assignment is either nonexistent or lacks the components described in the instructions.

Distinguished - Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Proficient - Uses required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Basic -Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.

Below Expectations - Uses inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.