HCA375.W2A1.01.2016

Description:


Total Possible Score: 10.00

Lists the Name of the Customer Satisfaction Scenario Selected Including a Detailed Description

Total: 0.50

Distinguished - Lists and comprehensively describes the customer satisfaction scenario.

Proficient - Lists and describes the customer satisfaction scenario. Minor details are missing or unclear.

Basic - Lists and partially describes the customer satisfaction scenario. Relevant details are missing and/or unclear.

Below Expectations - Attempts to describe the customer satisfaction scenario; however, significant details were missing and unclear.

Non-Performance - The description of the customer satisfaction scenario is either nonexistent or the information lacks the components described in the assignment instructions.


Describes the Data Elements Needed to Gather for Improving the Customer Satisfaction Scenario Chosen

Total: 1.00

Distinguished - Comprehensively and clearly describes at least three data elements that will be used to assess the situation and includes substantial detail on how these elements will be used in the improvement process.

Proficient - Describes at least two data elements gathered to assess the situation and includes detail on how they will be used to in the improvement process. Minor details are missing or unclear.

Basic - Describes at least one of the elements gathered to assess the situation and includes minimal detail on how they will be used in the improvement process. Relevant details are missing and/or unclear.

Below Expectations - Attempts to describe the data elements gathered to assess the situation; however, does not include detail on how they will be used in the improvement process, and significant details are missing and unclear.

Non-Performance - The data elements are either nonexistent or the information lacks the components described in the assignment instructions.


Outlines the CQI Methods Utilized to Develop an Improvement Plan By Explaining the Plan For Improvement

Total: 1.00

Distinguished - Thoroughly  and clearly outlines the CQI methods utilized to develop an improvement plan, including a comprehensive explanation of the plan for improvement.

Proficient - Outlines the CQI methods utilized to develop an improvement plan including an explanation of the plan for improvement Minor details are missing, unclear, or inaccurate.

Basic - Partially outlines the CQI methods utilized to develop an improvement plan including a limited explanation of the plan for improvement Relevant details are missing, unclear, and/or inaccurate.

Below Expectations - Attempts to outline the CQI methods utilized to develop an improvement plan; however, does not include an explanation of the plan for improvement and significant details are missing, unclear, and inaccurate.

Non-Performance - The outline of CQI methods and the improvement plan is either nonexistent or lacks the components described in the assignment instructions.


Discusses How the Communication Method Differs Among at Least Three Stakeholders on Your Team While Including Information on the Barriers That May Be Encountered in Communicating Effectively Within the Team and When Implementing the Plan

Total: 1.00

Distinguished - Thoroughly and clearly discusses how communication methods differ among at least three stakeholders, including detailed information on the barriers that may be encountered in communicating effectively.

Proficient - Discusses how communication methods differ among at least two stakeholders, including information on the barriers that may be encountered in communicating effectively.  Minor details are missing or unclear.

Basic - Partially discusses how communication methods differ among two stakeholders, including limited information on barriers that may be encountered in communicating effectively. Relevant details are missing and/or unclear.

Below Expectations - Attempts to discuss how communication methods differ; however, does not address two stakeholders or include information on the barriers that may be encountered in communicating effectively and significant details are missing and unclear.

Non-Performance - The discussion on how communication methods differ among stakeholders and the barriers to effective communication is either nonexistent or lacks the components described in the assignment instructions.


Analyzes How Cost and Quality are Linked Based on the Chosen Scenario, Including Information on the Potential Impact to the Organization if the Issue is not Resolved

Total: 1.00

Distinguished - Thoroughly and accurately analyzes the link between cost and quality on the chosen scenario, including comprehensive information on the potential impact to the organization if the issue is not resolved.

Proficient -Analyzes the link between cost and quality on the chosen scenario, including information on the potential impact to the organization if the issue is not resolved. Minor details are missing or inaccurate.

Basic - Partially analyzes the link between cost and quality on the chosen scenario, including limited information on the potential impact to the organization if the issue is not resolved. Relevant details are missing and/or inaccurate.

Below Expectations - Attempts analyze the link between cost and quality on the chosen scenario; however, does not include information on the potential impact to the organization if the issue is not resolved and significant details are missing and inaccurate.

Non-Performance - The analysis of the cost-quality paradigm and the potential impact to the organization is either nonexistent or lacks the components described in the assignment instructions.


Describes How the Team Will be Evaluating the Success or Failure of the Plan

Total: 1.00

Distinguished - Comprehensively describes the evaluation process in determining the success/failure of the improvement plan.

Proficient - Describes the evaluation process of the improvement plan. Minor details are missing.

Basic - Partially describes the evaluation process of the improvement plan. Relevant details are missing.

Below Expectations - Attempts to describe the evaluation process of the improvement plan; however, significant details are missing.

Non-Performance - The description of the evaluation process is either nonexistent or lacks the components described in the assignment instructions.


Critical Thinking: Explanation of Issues

Total: 0.50

Distinguished - Clearly and comprehensively explains the issue to be considered, delivering all relevant information necessary for a full understanding.

Proficient - Clearly explains the issue to be considered, delivering enough relevant information for an adequate understanding.

Basic - Briefly explains the issue to be considered, delivering minimal information for a basic understanding.

Below Expectations - Briefly explains the issue to be considered, but may not deliver additional information necessary for a basic understanding.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions. 


Written Communication: Control of Syntax and Mechanics

Total: 1.00

Distinguished - Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.

Proficient - Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.

Basic - Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.

Below Expectations - Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.


Written Communication: APA Formatting

Total: 1.00

Distinguished - Accurately uses APA formatting consistently throughout the paper, title page, and reference page.

Proficient - Exhibits APA formatting throughout the paper. However, layout contains a few minor errors. 

Basic - Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements. 

Below Expectations - Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.


Written Communication: Page Requirement

Total: 0.50

Distinguished - The length of the paper is equivalent to the required number of correctly formatted pages. 

Proficient - The length of the paper is nearly equivalent to the required number of correctly formatted pages. 

Basic - The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.

Below Expectations - The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.   

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.


Written Communication: Resource Requirement

Total: 1.00

Distinguished - Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Proficient - Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Basic - Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.

Below Expectations - Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.


Critical Thinking: Evidence

Total: 0.50

Distinguished - Employs persuasive and applicable information from credible sources to develop an ample analysis or synthesis of the topic. Viewpoints of experts are scrutinized thoroughly.

Proficient - Employs applicable information from credible sources to develop an analysis of the topic.

Basic - Identifies applicable information from credible sources, but may neglect the application of such information toward the analysis of the topic. 

Below Expectations - Presents information from external sources, but such information may lack credibility and/or relevance. Neglects to apply such information toward the analysis of the topic.

Non-Performance - The assignment is either nonexistent or lacks the components described in the instructions.